The Association for Operations Management

CSCP Course Overview consists of four separate modules:

Module 1: Supply Chain Management Fundamentals

• Understand the supply chain management processes
• Develop a supply chain strategy that aligns with corporate strategy
• Assess and measure the effectiveness of supply chains
• Establish a continuous improvement process for supply chains
• Understand the importance of supply chain design and its continually evolving capabilities

Module 2: Building Competitive Operations, Planning, and Logistics

• Assess the value of demands and reduce the complexity in demand planning
• Establish collaborations to replace or improve demand estimates
• Include supply chain factors in product designs
• Align distribution and transportation options with supply chain strategy
• Develop and implement plans for using 3PL and 4PL service providers
• Understand the importance of reverse logistics

Module 3: Managing Customer and Supplier Relationships

• Understand customer loyalty and lifetime value of a customer
• Establish measures of customer satisfaction
• Understand the strategic importance of purchasing and supplier relationships
• Establish a supplier rating system
• Effectively use customer data to improve service performance and increase value to suppliers and customers

Module 4: Using Information Technology to Enable Supply Chain Management

• Learn how technology –enabled supply chains contribute to business strategies and operating plans
• Explore the IT infrastructure as it relates to the comprehensive set of supply chain management systems
• Understand the innovative technologies enabling collaborative commerce and global visibility
• Apply technology to enhance distribution, reverse logistics, and global supply chain communications

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